Managed Services & Flat Rate Technology Support for Twin Cities Small Businesses

Managed Services is our way of providing enterprise class support to small and medium businesses for a flat rate in the Twin Cities area / Minneapolis and St. Paul.  A recent study by Gartner Group reveals the following statistics:

- Cost of an unmanaged Windows XP business class computer over 3 years = $5,309

- Cost of a managed Windows XP business class computer over 3 year = $3,335

- Cost savings on managed computers over 3 years = $1,974

Wow!  Clearly our Managed Service Solutions provide a significant cost savings over traditional unmanaged "break + fix" IT support.

Our team of highly trained and certified experts offer fast, reliable, comprehensive, PROACTIVE system and network maintenance. Unlike other so called "Managed Service" companies, Tech Shield's Managed Services are a true end-to-end solution including:

• 24x7 monitoring of vital equipment by our state-of-the-art managed service system with self healing capabilities and automatic alerting

• Proactive maintenance on servers and firewalls

• Proactive maintenance on all workstations and laptops

• Unlimited help desk and customer portal access

• True Enterprise class trouble ticketing system

• Unlimited remote support

• Service monitoring and alerting

• System audits

• Inventory and system reporting

• Active security patch testing / patching

• Software deployments and updates

• Hardware error alerts and proactive repair

• Alerts on system changes or software installation

• Restriction of non business applications like AOL IM and games

• E-mail security, Spam filtering / archiving

• Quarterly CIO level meetings

• Access to a Team of Microsoft Certified Engineers

• Vendor management

• Monthly Executive level reports

• 24/7 Network Operations Center

• Disaster and Business continuity planning

• Server Co-location

• Data backup solutions / Offsite data backup

• Access to client portal

• All services backed by Guaranteed SLA (Service Level Agreements)

Our proactive approach allows us to be much more aware of potential issues that cause system down time and allow us to fix them before they result in service disruption. 

Curious to see if Managed Services is a fit for your business?  Click here to schedule a free business technology assessment or call Dan Kuhlman at 612-216-2812